Our philosophy
To provide quality products and services to our customers.
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Guarantee of delivery
Ensure that equipment packaging and labelling are clear and correct, and that items arrive at the delivery site safely and on time.
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High-quality and fast technical services
In order to better ensure the normal operation of the equipment, timely answer the questions raised by the user, to help users solve problems, the company’s maintenance centre and maintenance outlets around the world, responsible for the first time around the guidance of installation, maintenance and technical advice and other services. Maintenance centre by a full-time technical staff is responsible for providing technical consulting services for customers at any time.
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The first time free of charge for the user to guide the installation, routine maintenance, maintenance training
Technicians are responsible for the guidance of the site equipment installation, commissioning and test run. Equipment in normal operation, the technical staff of the user’s future maintenance, maintenance, secondary use of the inspection, storage of systematic training, signed by the user in the ‘Disposal of the single’ to confirm that the supply-side technicians can be withdrawn from the scene.
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Inspects
Our company will inspect as one of the routine maintenance work, that is, the company from time to time on the operation of the equipment inspection. The company inspection to engineering and technical personnel, designers to participate, and listen to the user maintenance personnel reflect the problems and suggestions, and constantly improve the product hardware and software functions and quality.
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Warranty period
During the warranty period of the equipment (except for wearing parts and man-made damages) the cost of parts, components and travelling expenses shall be borne by the supplier.
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Lifetime maintenance to ensure user benefits
Warranty period of one year from the date of installation of the busbar system (excluding wearing parts and human-caused damage); customer receipt of the goods is not immediately installed, calculated from the date the customer signs for the goods, the warranty period of eighteen months. Outside the warranty period, the company provides lifelong paid services.
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Establishment of user profiles to improve product quality
In addition to carrying out user technical consulting services, the after-sales service centre is also responsible for accepting and collecting user complaints and consulting information, ensuring that the problems and requirements put forward by users can be dealt with in a timely manner, and tracking and verifying the handling situation. At the same time to establish a user file to record the use of the product, for the future quality improvement of the product to provide a basis. We will continue to strive for excellence, to provide customers with better quality products and services. The company’s maintenance centre has a 24-hour telephone service, by full-time technical staff to accept user calls, to ensure that the user in the process of using the equipment, the first time to get technical support, after-sales service line: 0598-5827785 Supervision and Complaints Line: 18759837297 The quality of our products and after-sales service, please customers to give supervision.
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Requests and recommendations
Sincerely thank all our users for our company’s trust and support. You have any suggestions and requirements for our products please let us know in time; at the same time should be in accordance with the company’s various types of products instruction manuals and maintenance matters for regular maintenance, equipment failure please notify us in a timely manner, such as the occurrence of failures, our company solemn commitment: do not ask the reason for the first time to allow the equipment to return to normal operation, and afterwards to analyse the cause of the responsibility.